Go-karts, laser tag and a water park — cruisers opening wallets for fancy amenities

By charging for such new attractions, Norwegian Bliss has boosted its onboard revenue from passengers to $76 per day

By Bloomberg News

Jun 8, 2018 @ 1:15 pm EST

On the new Norwegian Bliss, cruise passengers can drive go-karts on a two-story racetrack, listen to a Beatles cover band inside a replica of Liverpool's Cavern Club or play laser tag in a space-themed, outdoor arena.

Those are just three of the dozen or so entertainment options on the ship, which cost $1 billion to build and will ply Alaskan waters this summer and the Caribbean in the winter. Prices for a one-week Alaska trip in mid-July range from $2,800 per couple for an inside cabin to more than $11,000 for the company's exclusive Haven suites.

Gone are the days when entertainment at sea consisted of a lounge act near the mini casino and shuffleboard on the lido deck. As Norwegian Cruise Line Holdings, Carnival Corp. and Royal Caribbean Cruises build ever larger vessels and try to lure younger guests, they're unleashing an arms race to deliver ever more-elaborate onboard activities.

Carnival's newest vessel, the 3,960-passenger Horizon, has a Dr. Seuss water park, a Havana-themed night club and an Imax theater. In March, Royal Caribbean christened the industry's largest ship, the 5,518-guest Symphony of the Seas, featuring an outdoor aquatics arena with acrobats, a zip line and wave machine for onboard surfing.

Pay for Play

Norwegian, the oldest and smallest of the three big operators, ripped up the traditional model of cruise dining 18 years ago when it allowed guests to spontaneously choose which restaurant they wanted to eat at, with no assigned tables or dinner times, a concept it called freestyle cruising.

Since then, the line has tweaked that model by adding "specialty" restaurants that charge a little extra for guests who want say a rib-eye steak ($20) and truffle oil mashed potatoes ($3) instead of the fare in the main dining room. It's also begun offering well-heeled travelers a pricey enclave within its ships called the Haven, with separate pools, spas and places to dine.

Other cruise lines, though usually not the highest-end ones, have copied the Norwegian model of offering restaurant options with additional charges for meals. Now Norwegian, which like its main rivals is based in Miami, is asking guests to pay a bit more for entertainment.

The go-karts on the Bliss cost $9.95 for 8 laps, while the laser tag is $5 for about 10 minutes of galactic warfare. The adults-only "Happy Hour Prohibition — the Musical" costs $24, including gratuities.

Less Queuing

"What they're trying to do is minimize the crowds," said Stewart Chiron, who runs the online travel site cruiseguy.com. The cost "is not going to dissuade you from going. It may dissuade you from doing it 20 times."

Many entertainment options on the Bliss are free, including two water slides, the Beatles show and a couple of big musical revues including "Jersey Boys," an almost full-length version of the Broadway hit. Some nights the comedy club turns into a silent disco, where patrons wear headphones and can dance and sing along to different songs than the person next to them.

The strategy is paying off. Norwegian said its onboard revenue is tops among the big cruise operators at $76 per day, compared with $53 at Royal Caribbean and $45 at Carnival. It also leads in terms of overall revenue from onboard extras, like drinks, gambling and shore excursions.

So far, rivals aren't charging for some of their gee-whiz attractions. Carnival's SkyRide, a pedal-powered vehicle that circles above the deck of the Horizon, is still free, for example. But Norwegian said the Bliss, its largest vessel at 4,004 passengers, is the most successful new ship it has launched, in terms of advance bookings and prices. It's all about giving customers options, according to Andy Stuart, chief executive of the Norwegian line.

"Someone could come on a cruise and eat in the main restaurants, they can not drink alcohol and they can walk off and not spend a dime if they choose to," he said in an interview in the Bliss's Haven lounge. "Someone else can come on the ship and spend a lot of money, depending on the experience they choose."

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